Job Description

Roles & Responsibilities

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Concierge for our trusted client to be based out of Abu Dhabi.

Responsibility-

  • Welcome customers upon entrance and confirm reservations.
  • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
  • Arrange events, excursions, transportation etc. upon request from hotel residents.
  • Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
  • Respond to complaints and find the appropriate solution.

Skills

Desired Candidate Profile

  • Proven experience as concierge; experience in customer service or relevant role is an advantage
  • Proficiency in English; multilingual is strongly preferred

Job Details

Job Location
Abu Dhabi United Arab Emirates

Company Industry
Call Centers & Customer Care Outsourcing

Company Type
Employer (Public Sector)

Job Role
Hospitality and Tourism

Employment Type
Full Time Employee

Monthly Salary Range
Unspecified

Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 2

Residence Location
United Arab Emirates

Nationality
All Arab Countries

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