Job Description

IT Call Center/ Customer Service Agent- Emiratization/ Nationals

A. Accountabilities:

  • Direct contact with customers through multiple communication channels to answer their inquiries about company services, setting appointments and solving claims with professional and hospitable manners.
  • Answer inbound/outbound calls and assist customers who have particular inquiries or questions.
  • Communicate with potential customers to build and emphasize their interests into company-provided services.
  • Identify service opportunities and present benefits effectively to acquire new business.
  • Conduct all telephone activities related to the scope of business. 
  • Provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
  • Update the customers’ profiles in the system and cleanse the old data to avoid conflict.
  • Handle customer complaints effectively and escalate to higher levels.
  • Apply to company policy and procedures.
  • Follow up the calls of the customers with clerical duties which include calling, emailing, faxing, and filling up paperwork.

Job Details

Job Location
Dubai United Arab Emirates

Company Industry
IT Services

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range
$1,000 – $1,500

Number of Vacancies
5

Preferred Candidate

Years of Experience
Min: 1 Max: 3

Nationality
United Arab Emirates

Age
Max: 30

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من tozyf