Job Description

Role Description

We are looking for a full-time Mandarin Speaker – Customer Service Representatives to join our team in Dubai. The role will involve providing customer support and handling inquiries via phone, email, and chat in a timely and professional manner. The successful candidate will be responsible for ensuring customer satisfaction, managing accounts, and assisting with international payments, and developing and building strong relationships with clients.


  • Fluency in English and Mandarin is a must
  • Prior experience in a customer service role is preferred
  • Ability to multitask, problem-solve and prioritize tasks in a fast-paced environment
  • Strong communication and active listening skills with an emphasis on empathy, tact, and diplomacy
  • Excellent organizational, analytical, and data management skills
  • Bachelor’s degree in Business, Marketing or related field is preferred
  • Professional demeanor and ability to maintain a positive attitude in a high-stress work environment
  • Experience in payments processing is a plus
  • Ability to work flexible hours including weekends and holidays
  • Must be authorized to work in Dubai

Job Details

Job Location
Dubai United Arab Emirates

Company Industry
Financial Services; Administration Support Services; Call Centers & Customer Care Outsourcing

Company Type

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range

Number of Vacancies

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