Job Description

Job Purpose:

To deliver engaging and thoughtful service and sales that delights all our customers, creating loyalty for our brand, that will ultimately drive the store’s commercial performance. Assist any customer with any query or need – end to end – to full completion of request.

Roles & Responsibilities

·      Explain features / benefits to do comparative selling, service recommendations and demonstrate products

·      Ensure workstation and the store is tidy and clean and relevant information is to hand and brochures/information leaflets are properly stacked.

·      Achievement of sales targets.

·      Issue payment and receipts for sales &services, ensuring accuracy of transactions and data input.

·      Maintain an up-to-date knowledge of all products, propositions and company communications to accurately and fully meet the needs of the customers that you serve

·      Ensure stock and cash assigned to without any discrepancies.

·      To ensure effective completion of customer and process related tasks including:

o  Document verification

o  Complete sales transaction

o  Cx technical and service Onboarding

o  Account changes, migration, upgrades, downgrades

o  Technical “usage” support in the form of “how to”

o  Self-care registration

o  Self-serve assisted support

o  Pay bills, complete recharge

o  Resolve billing disputes or errors


Minimum experience:

  • Ideally retail experience or customer service role in telecom industry.
  • Good understanding of telecom and data products and services.

Before applying keep the following in mind –

  • Role can be based anywhere in UAE.
  • You need to be currently in UAE to apply for this role.
  • You should have completed your Bachelor’s degree OR Minimum high school certificate for UAE Nationals and diploma for Expats.
  • In terms of Educational Certificate, the attestation should be from both of the following authorities:
  1. From Ministry of Foreign Affairs in the country where the certificate has been issued
  2. From the UAE embassy of the same country

Job Details

Job Location
Dubai United Arab Emirates

Company Industry

Company Type
Employer (Private Sector)

Job Role

Employment Type
Full Time Employee

Monthly Salary Range

Number of Vacancies

Preferred Candidate

Years of Experience
Min: 1 Max: 3

Residence Location
United Arab Emirates

Apply for here

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