Duties and Responsibilities include but not limited to:

2.1 Sales Activities

• Meet established annual, quarterly, monthly, or weekly sales targets, and prioritize and schedule own activities to ensure achievement of agreed targets

• Follow-up with customers to ensure collection of credit payments

• Assess customer needs and suggest appropriate products and services to increase customers’ loyalty

• Assist the Sales Manager in developing the individual sales and budget plan

• Identify and address disputes with customers to ensure customer retention and protect the company’s market positioning

• Maintain good relationship with customers to ensure customer satisfaction and repeat business

• Act as a primary contact to ensure all customer requests are handled properly, ensuring high levels of customer satisfaction

• Keep track of opening of client accounts, handles client queries and complaints, co-ordinates with Marketing (Product Management) to ensure customer needs are well understood

2.2 Business Development Activities

• Identify, research, and conduct prospective customers and build positive relationships that will generate future sales and repeat business

• Define potential customers based on market information and initiate visits and presentations with them

• Monitor market and competition information and utilize outputs in decision making and feed the relevant market information to Branch Manager

• Build a solid customer pipeline by following sales processes that provides a disciplined approach for successful selling

• Assist the Marketing department in planning activities, such as in trade shows and exhibitions to attract potential clients

2.3 Reporting and Improvements Activities

• Refer customer feedback and information on competitor activity to appropriate contacts within the company so that they can respond to changing market conditions and customer demands

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