Job Description

UAE National | Service Advisor | Al Futtaim Automotive | Global Aftersales

Overview of the role 

To ensure professional customer journey, customer retention and company’s profitability .


What you will do

•   Ensure customer retention by implementing AF Standard and principle process.

•   Customer service values and AF values are executed at all times.

•   Ensure quality is maintained at all times

•   Increase profitability through sales and upselling incremental packages (product, service) the company offers.

•   Implement 5S at work.

•   Perform all duties and responsibilities mentioned in the business SOP.

•   Compliance with health and safety requirements of the company and preventing any harm to the environment.

•   Learning and development by upgrading themselves with new technology, work procedures, time standards and relevant technical know-how to maintain or improve work productivity and quality.


Required Skills to be successful

•   Knowledge of Body parts and general mechanical components of repair of Body & Paint .

•   Strong communication and interpersonal skills able to drive best practices and productivity.

About the Team

You will work in Body & Paint Business reporting to Reception Supervisor .


What equips you for the role

•   Diploma / Degree in Engineering (Mechanical/ Automobile)

•   3-6 years in a reputed workshop as B&P Service Advisor

Job Details

Job Location
Dubai United Arab Emirates

Company Industry

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range

Number of Vacancies

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