Job Description

Overview Of The Role:

This role is the representation of the brand & division to the customer and maintains customer relations to ensure an end-to-end engaged aftersales customer journey, that leads to revenue achievement & customer retention. 

 

What you will do:

•  Build long-term relationship with customers to ensure customer retention & loyalty.

•  Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.

•  Actively engage with customers through consultation on their needs & service requirements, throughout the whole service process, in order to ensure vehicle is fixed right the first time. 

•  Coordinate with the Production Team to ensure timely progress update of vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.

•  At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all the work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business. 

•  Effectively manage customer complaints to satisfactory settlement to sustain & improve the Customer Service Value & Net Promoter Scores.

•  Active compliance to all Standard Operating Procedures, company policies & distributor programs to ensure consistency in the customer experience. 

 

Skills

Required Skills To Be Successful:

•  Product and process knowledge including EV structure

•  Technically proficient. 

•  Customer oriented

•  Able to communicate well in Arabic and English 

 

About The Team:

Reporting to the Aftersales Manager, you will be working in a dynamic and busy EV After Sales environment wherein you will be dealing directly with different Stakeholders across the organization.

 

What Equips You For The Role:

•  3 to 5 years overall experience with automotive industry, preferably in a similar service role related with EV’s. 

•  Diploma or Bachelor of Automobile /Mechanical Engineering.

Job Details

Job Location
Jeddah Saudi Arabia

Company Industry
Retail & Wholesale

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range
Unspecified

Number of Vacancies
1

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من tozyf